I’m Pregnant
If you're facing an unintended pregnancy or have recently given birth, we're here for you with free and confidential all-options counseling, resources, and support. Call our pregnancy counselors 24/7 at 800-439-0233.
Complaint Policy
If you are dissatisfied with the services you receive at Paths for Families, review details about our Compliant Policy below.
At Paths for Families, we welcome your feedback about how we can improve the quality of the services we provide. If you are dissatisfied with the quality of services provided to you, please take the following steps:
- We encourage you to speak openly and honestly with our staff if you have any concerns about working with us.
- If the staff member with whom you are working does not adequately address your concerns, please speak to his or her supervisor.
- If your concerns are not resolved, please bring your concerns and suggestions for improvement to Lisa Dominguez, CEO of Paths for Families. Send Lisa an email or contact her at 301-439-2900.
- If you are dissatisfied with how your concerns are addressed by our staff or CEO, you can file a formal complaint with the Paths for Families Quality Assurance Committee. Your formal complaint will be promptly investigated, and you will receive a written response within thirty (30) days. If your complaint involves allegations of fraud, the investigation will be expedited, and you will receive a written response within seven (7) days.
Additional Options: If you are not satisfied with the response of the Quality Assurance Committee, you can seek redress in all or any of the following ways:
- By contacting the Chairperson of Paths for Families’ Board of Directors.
- By contacting the licensing authorities in any of the following jurisdictions:
- If your complaint involves principles of the Hague Convention on Intercountry Adoption, the Intercountry Adoption Act, the Universal Accreditation Act or the regulations implementing these acts, you can file a complaint through the Hague Complaint Registry.
- If your complaint does not involve the above-referenced legislation or regulations, you can still file a complaint with the U.S. State Department.
- If your complaint involves discrimination related to Title VI of the Civil Rights Act of 1964, you may also contact the DCS Office of Civil Rights Title VI Compliance online or at:
DCS Office of Civil Rights Title VI Compliance
315 Deaderick Street 7th Floor
UBS Tower
Nashville, TN 37243